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Even the most innovative EdTech founders need predictability.
In the rapidly evolving educational landscape, scaling your team effectively can be complex. The last thing a founder wants is to hire new talent, only to have to let them go soon after due to changes in the market.
That's where Systato comes in: we provide access to top-tier professionals for a flat fee, allowing you to scale your team dynamically as your company's needs change.
Get a Free Virtual Assistant for one week or 5 Hours of Data Analysis to Accelerate Your Growth.
We’ll have a 30-minute discussion to understand your business, and then provide a quick engagement plan for your Virtual Assistant or Data Analysis. Additionally, we will extend a 30% discount on Managed Service or Managed Staffing roles for the first year.
Customer Experience
Helping clients create amazing customer experiences through managed solutions and staff augmentation.
Technology
Utilizing advanced, technology-enabled services to enhance efficiency, streamline processes, and drive business success.
Business Support
We become an extension of your team, understanding your needs and delivering personalized solutions to help you thrive.
Growth
Demonstrating a dedicated focus on helping clients achieve their growth and success, showing a vested interest in their long-term prosperity.
Improving Customer Retention through Customer Satisfaction & Quality Increase: From 30% to 95% CSAT
Challenge
Our client faced issues with quality, training, documentation, and visibility leading to poor CSAT scores, long turnaround times, and a growing backlog.
Solution
Systato provided an outcome-based and performance-focused service reducing duplicate tickets, putting training processes in place, providing multiple options for customers to access support (Chat, Email, Phone, Zoom), and initiating an AI-based QA process.
Results
- CSAT increased from 30% to 95%, response times improved dramatically, and overall efficiency soared.