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The partner in Profitability for 1,000 Real Estate
& PropTech Companies
Real estate is in a critical, efficiency-or-die moment. Systato provides PropTech & Real Estate companies with tailored staffing and technical solutions.
That's where Systato comes in. Trust us to
automate and delegate your behind-the-scenes operations, freeing you up to focus on high-growth activities.
Get a Free
Back Office Assessment.
Join us at the summit and we can discuss your business, and then
provide a quick Back Office Assessment.
Customer Experience
Helping clients create amazing customer experiences through managed solutions and staff augmentation.
Technology
Utilizing advanced, technology-enabled services to enhance efficiency, streamline processes, and drive business success.
Business Support
We become an extension of your team, understanding your needs and delivering personalized solutions to help you thrive.
Growth
Demonstrating a dedicated focus on helping clients achieve their growth and success, showing a vested interest in their long-term prosperity.
Improving Customer Retention through Customer Satisfaction & Quality Increase: From 30% to 95% CSAT
Challenge
Our client faced issues with quality, training, documentation, and visibility leading to poor CSAT scores, long turnaround times, and a growing backlog.
Solution
Systato provided an outcome-based and performance-focused service reducing duplicate tickets, putting training processes in place, providing multiple options for customers to access support (Chat, Email, Phone, Zoom), and initiating an AI-based QA process.
Results
- CSAT increased from 30% to 95%, response times improved dramatically, and overall efficiency soared.